Refund & Returns

1.1 We have quality control systems in place to ensure that we provide only best quality produce and products. If you receive an item from us that is faulty or not as described, please bring this to our attention via email ([email protected]) within 24 hours of your order being delivered so that we can discuss an appropriate resolution. If it is a frozen or long life item that you find faulty beyond the 24 hours of receiving your delivery, please send a photo that includes the best before date and batch number (if available) to [email protected] in order for us to process a refund.  In accordance with the Fair Trade Act, for items that are faulty or are not as described, we will issue you with a refund of the full amount paid by you for that product within 3-5 business days.

1.2 Please select and crosscheck your order very carefully, as we do not accept returns or offer exchange, credits or refunds for any items that are incorrectly ordered by you.

1.3 If we have supplied you with an item incorrectly or provided the wrong item in error, we will issue you with a refund of the full amount paid by you for that product within 3-5 business days if we are notified within 24 hours of receiving your delivery. If you have used the item or have thrown it away, we reserve the right to reject your claim for a refund.